FINANCIAL ADVISERS ACT 2008 QFE DISCLOSURE STATEMENT
Name Of Qualifying Financial Entity: Instant Finance Limited (trading as “Instant Finance” and “My Finance”)
Telephone Number: 0800 760 000
FSPR Number: 20381
Email Address: QFE@if.co.nz
This Disclosure Statement was Prepared On: 1 November 2015
Address: Level 1, Building B, 600 Great South Road, Greenlane, Auckland
Postal Address: PO Box 11427, Ellerslie, Auckland 1542
It is important that you read this documentThe information provided in this Disclosure Statement is important, and should help you to decide which financial adviser to use. It also provides some useful information about MyFinance, which is a division of Instant Finance Limited In this Disclosure Statement a reference to MyFinance should be read as a reference to Instant Finance Limited, the legal entity which is the Qualifying Financial Entity.
MyFinance is part of a Qualifying Financial EntityMyFinance is part of a Qualifying Financial Entity for the purposes of the Financial Advisers Act 2008. This means that MyFinance is part of an entity which is licensed and regulated by the Financial Markets Authority (the government agency that monitors financial advisers) to provide the financial adviser services described below. As part of a Qualifying Financial Entity, MyFinance takes responsibility for the adviser services provided by its staff.
How can MyFinance’s Staff help you?MyFinance’s staff can provide you with financial adviser services for the following products:
- Credit Contracts
- Motor Vehicle Insurance
- Payment Protection Insurance
What should you do if something goes wrong?
If you have a problem, concern, or complaint about any part of MyFinance’s service in respect of those products listed above, please tell the MyFinance staff member you are dealing with or their Manager, and we will try to fix the problem. You may also initiate MyFinance’s internal complaints policy by writing to:
The Compliance Manager
PO Box 11427
Telephone: 09 525 3600
Fax: 09 525 3366
Email address: QFE@if.co.nz
MyFinance’s internal complaints policy sets out time frames for a response to your complaint, who will respond and how your complaint will be handled. For a more detailed explanation please contact the Compliance Manager noted above.
If we cannot agree on how to fix the issue, or if you decide not to use MyFinance’s internal complaints policy, you can contact:
Insurance and Financial Services Ombudsman Scheme (IFSO Scheme)
PO Box 10-845
Telephone: 0800 888 202
Fax: 04 499 7614
Email address: firstname.lastname@example.org
This service will cost you nothing, and will help us resolve any disagreements.
How is MyFinance regulated by the Government?
You can check that Instant Finance Limited is a Registered Financial Services Provider and a Qualifying Financial Entity at ww.fspr.govt.nz. The Financial Markets Authority licences and regulates Qualifying Financial Entities. You can contact the Financial Markets Authority for more information, including information about financial advisers, financial tips and warnings.
You can report information or complain about MyFinance’s conduct to the Financial Markets Authority, but in the event of a disagreement, you may choose first to use the dispute resolution procedures described above (under What should you do if something goes wrong?). You can contact the Financial Markets Authority at:
- The Financial Markets Authority
- PO Box 1179
- Wellington 6140
- Telephone: 0800 434 566
- Fax: 04 472 8076
- Website: www.fma.govt.nz